Jill Griffin |
Send email
|
Jill Griffin's clients call her The Loyalty Maker for good reason. Since 1988, she has led the Austin-based Griffin Group, helping firms around the globe build fiercely loyal customers. Clients served include Microsoft, Dell, Toyota, Marriott, Hewlett-Packard, Wells Fargo, Western Union and Subaru.
Jill's next book, Taming the Search-and-Switch Customer: Earning Loyalty in a Compulsion-to-Compare World, will hit bookstores March 2009. Jill's book Customer Loyalty: How to Earn It, How to Keep It was named to Harvard Business School's "Working Knowledge" list and has been published in six languages. Her co-authored book, Customer Winback, earned Soundview Executive Book Summaries' "Best Books" award.
Since 2003, Jill has served on the Board of Directors for restaurant chain Luby's Incorporated, a New York Stock Exchange company with 129 locations and 7,000+ employees. She has served on the marketing faculty at the University of Texas McCombs School of Business. Her books have been adopted as textbooks for MBA and undergraduate customer management courses taught at UT and other universities. Jill is a Magna Cum Laude graduate and Distinguished Alumna recipient of the University of South Carolina Moore School of Business from which she holds her MBA. Reach Jill at 512 469 1757 and jill@loyaltysolutions.com.
Jill's next book, Taming the Search-and-Switch Customer: Earning Loyalty in a Compulsion-to-Compare World, will hit bookstores March 2009. Jill's book Customer Loyalty: How to Earn It, How to Keep It was named to Harvard Business School's "Working Knowledge" list and has been published in six languages. Her co-authored book, Customer Winback, earned Soundview Executive Book Summaries' "Best Books" award.
Since 2003, Jill has served on the Board of Directors for restaurant chain Luby's Incorporated, a New York Stock Exchange company with 129 locations and 7,000+ employees. She has served on the marketing faculty at the University of Texas McCombs School of Business. Her books have been adopted as textbooks for MBA and undergraduate customer management courses taught at UT and other universities. Jill is a Magna Cum Laude graduate and Distinguished Alumna recipient of the University of South Carolina Moore School of Business from which she holds her MBA. Reach Jill at 512 469 1757 and jill@loyaltysolutions.com.