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Response over Reaction
I've spent the last couple of years trying to figure out how to handle 1.4 million users of our community, understand them, their needs and them in order to best be able to ensure that they get the best experience in our community. This of course is not an easy task dealing with a global community so I began to seek out and explore the various tools possible and available to us to do this. One of my favorite sites is the Office 2.0 Application Database which is a treasure trove of great online web based tools designed to help me achieve what I need to achieve, now I often choose for the online tools because these often provide easy ways for the community to use in terms of access. It's nothing like asking someone to find a time to meet when they have no access to your calendar, you simply sit there emailing back and forth until you find a time and often have just wasted a lot of time... Therefore tools like Time To Meet are ideal for me with dealing with all of these folks who are not on the same side of my firewall
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Reaction
less by Communicate
using more tools@eventtrack
Flex
Enterprise Geeks
SAP
Demo Jam
reading
family
blogging
Friday Morning Report
video
BSP
Starship Enterprisey
Business Process Expert Community
Enterprise Irregulars
PHP
Developer NetworkSAP
Second Life
Craig's Rantings...
Widgets
Hacker Night RIABackground
?d SAP2005 Joine
? ily mails 502005 20 da
? ily mails 1802006 50 da
? 00 daily mails2007 180 1
? 0 daily mails2008 100 4
? 10008 address book 30 to2005 to 200ools T
? IM
? Microblogging
? Blogging
? Videoblogging
? Message forums
? Wiki
? ...When to Switch?
? Switch to a different tool when...
? the format of the conversation changes
? the audience changes
? the topic changesip #10 T
, "Plz", "Pls", "u", Use proper grammar
"ur", "thx" - these are not proper so if you
want help then ask properly otherwise
f!bugger ofip #9 T
CC's and BCC's, do you really need so
many people to know about your email?
Keep it short, people who see a long list
TO's will often push the mail of CC's and
back as being a simple "fyi" see tip #3ip #8 T
Want something, be brief and ask
directly if they need more background
before making a decision they'll ask!ip #7 T
"Inbox Zero" is a great idea and
something everyone can do - "if they
want" many like the idea of massive
mails in their inbox it's an easy excuse to
use, others like to think people depend
on them - you know what though if you
don't respond because you can't find it,
they'll find another way to do it and then
you're out!ip #6 T
Someone wants a meeting, remind them
to just schedule one and consider that to
be the "asking", externals then take a
look at services like
http://timetomeet.infoip #5 T
Work in a virtual team? Memorize time
zones and don't be rude and call people
late at night if it' for you!s early morningip #4 T
Get your mail on a Blackberry or other
device? Set your filters and be
aggressive, everything else can wait!
Auto power the thing off as well!ip #3 T
Want to be sure someone knows you
are doing something? Email a ton of
people all on CC with a simple "fyi" -
DON'T! Use a wiki page or a blog
(internal works as well)ip #2 T
Find a cool website want to tell others?
Send an email to 100 people or even
just 2 you just wasted their time,
regardless of how cool the site is - use a
bookmarking tool to share!ip #1 T
Write an email, get a response, respond
again - if this happens inside of a few
minutes, move it to IM!with...What I can leave you
Communication is an essential aspect of
life, do it properly and reap the benefits.
Bog it down and do it poorly and you'll
be left wondering why everyone is in Las
egas and you are in Boston... V... From the Community
? Stop emailing your prezzo use something like
http://slideshare.net (or Zoho or Google)
? People meet Mr. RSS
http://commoncraft.com/rss_plain_english... From the Community
• Cathy Thomas welshcathy Icon_red_lock
@ccmehil use visuals not loads of words
• Anne K Petterøe yojibee @ccmehil Keep it short
• Michael Koch pixelbase Icon_red_lock
@ccmehil "Seek First to Understand, Then to be
Understood" (S.Covey)
• Dennis Howlett dahowlett @ccmehil Don't waste
time on 5K eml, ESME 255 chars. (Forces you to
think) and LINK to blog post
