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I Am Knowledge Worker 2.0
My presentation from the Office 2.0 Conference (San Francisco, September 2007). It's a discussion on the changing nature of knowledge workers and how their organisations can help them be better at their jobs and more productive.
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Document Transcript:
I Am Knowledge Worker 2.0 Stephen Collins
acidlabs
Hear me roarDefinitely not!Who am I?Who (and what) is
Knowledge Worker
2.0?Ò... works primarily with information
or... develops and uses knowledge
in the workplace.Ó
Peter Drucker, Landmarks of Tomorrow , 1959Work has changed from...making things...to knowing thingsBigCorp Pty Ltd
TheyÕre here. And here. And here. And here. And here.
Where they should be.Content People
Organisational
Records Psychologist
Manager
Subject Experts
Information
Architect
Researcher
HR Manager
Knowledge
Web Strategist Manager
Organisational
DBA Marketer Development
Research Corporate
Manager
Scientist Comms Manager
Business
CIO Industry Analyst CFO
Manager
CEO
Project Manager
Software
Developer
Business Analyst
Systems Analyst
IT Manager Web Developer
Technology Business
Original version by Patrick Lambe, Straits Knowledge
http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/Knowledge Worker 1.0 are
forced to look like this
limited location
#
limited roles
#
inside the wall
#
# stuck at a desk (and stuck using
email and other standard tools)
custodian of information
#
# knowledge as process
# uses rigid ways of organising
informationKnowledge Worker 2.0
looks like this
all over the organisation
#
#broad skills on a solid base
#not bound to one place
#connects with colleagues, peers and client
community everywhere
#understands Òthe way we do things around
hereÓ
#uses many tools
#no particular age
#knowledgeable, interested, engaged,
contributing
shares and distributes information freely
#SkillsSynthesizersT-ShapedFuzzyhttp://www.flickr.com/photos/geek4x4/237306157/
Which is not the same as this...Bursty vs. BusyÒThe burst economy, enabled by the
Web, works on innovation, flat
knowledge networks, and discontinuous
productivity.Ó
Anne Truitt Zelenka, Web Worker Daily
http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/CreativeInnovativeIntellectually presentNot tied to a deskContinuous Partial AttentionThe world is my
water cooler (and
my meeting room)ÒNetworked, social-based
opportunities are so explosive
today that when we pursue them
weÕre flung forward at pace.Ó
James Governor, RedMonk
http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/Seeding the fertile mindAt enlightened, forward-thinking
companies, managers understand
the connection between learning,
innovation, and higher productivity
Ñ in fact, employees at these
companies may even be
encouraged to spend time
learning and experimenting with
new technologies.Ó
Joe McKendrick, FASTForward
http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/Wide range of toolsÒOne of the most interesting things for
me about these classes has been
how often students bring up one
specific concern; that people who
use the new tools heavily Ñ who post
frequently to an internal blog, edit the
corporate wiki a lot, or trade heavily
in the internal prediction market Ñ
will be perceived as not spending
enough time on their ÔrealÕ jobs.Ó
Prof. Andrew McAfee, HBS
http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/Fail gloriously (and often)Motivation?Generation YAnyone. ItÕs situational.How can I add value?How do I get value?Outta here...EngagementCommunityCo-workersManagementClients and customersConversationCultureAwareShareCareLearnNo wallsAuthority from knowledge
rather than powerImagine
http://www.flickr.com/photos/midnight_trucker/376653652/Licensing
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.slideshare.net/tribLike the cool pictures?
iStockphoto.com, LuckyOliver.com and FlickrStephen Collins
trib@acidlabs.org
skype: trib22
+61 410 680722
www.acidlabs.org
twitter.com/trib
www.linkedin.com/in/stephencollins
strategies, tools and processes to empower knowledge workers
acidlabs
Hear me roarDefinitely not!Who am I?Who (and what) is
Knowledge Worker
2.0?Ò... works primarily with information
or... develops and uses knowledge
in the workplace.Ó
Peter Drucker, Landmarks of Tomorrow , 1959Work has changed from...making things...to knowing thingsBigCorp Pty Ltd
TheyÕre here. And here. And here. And here. And here.
Where they should be.Content People
Organisational
Records Psychologist
Manager
Subject Experts
Information
Architect
Researcher
HR Manager
Knowledge
Web Strategist Manager
Organisational
DBA Marketer Development
Research Corporate
Manager
Scientist Comms Manager
Business
CIO Industry Analyst CFO
Manager
CEO
Project Manager
Software
Developer
Business Analyst
Systems Analyst
IT Manager Web Developer
Technology Business
Original version by Patrick Lambe, Straits Knowledge
http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/Knowledge Worker 1.0 are
forced to look like this
limited location
#
limited roles
#
inside the wall
#
# stuck at a desk (and stuck using
email and other standard tools)
custodian of information
#
# knowledge as process
# uses rigid ways of organising
informationKnowledge Worker 2.0
looks like this
all over the organisation
#
#broad skills on a solid base
#not bound to one place
#connects with colleagues, peers and client
community everywhere
#understands Òthe way we do things around
hereÓ
#uses many tools
#no particular age
#knowledgeable, interested, engaged,
contributing
shares and distributes information freely
#SkillsSynthesizersT-ShapedFuzzyhttp://www.flickr.com/photos/geek4x4/237306157/
Which is not the same as this...Bursty vs. BusyÒThe burst economy, enabled by the
Web, works on innovation, flat
knowledge networks, and discontinuous
productivity.Ó
Anne Truitt Zelenka, Web Worker Daily
http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/CreativeInnovativeIntellectually presentNot tied to a deskContinuous Partial AttentionThe world is my
water cooler (and
my meeting room)ÒNetworked, social-based
opportunities are so explosive
today that when we pursue them
weÕre flung forward at pace.Ó
James Governor, RedMonk
http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/Seeding the fertile mindAt enlightened, forward-thinking
companies, managers understand
the connection between learning,
innovation, and higher productivity
Ñ in fact, employees at these
companies may even be
encouraged to spend time
learning and experimenting with
new technologies.Ó
Joe McKendrick, FASTForward
http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/Wide range of toolsÒOne of the most interesting things for
me about these classes has been
how often students bring up one
specific concern; that people who
use the new tools heavily Ñ who post
frequently to an internal blog, edit the
corporate wiki a lot, or trade heavily
in the internal prediction market Ñ
will be perceived as not spending
enough time on their ÔrealÕ jobs.Ó
Prof. Andrew McAfee, HBS
http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/Fail gloriously (and often)Motivation?Generation YAnyone. ItÕs situational.How can I add value?How do I get value?Outta here...EngagementCommunityCo-workersManagementClients and customersConversationCultureAwareShareCareLearnNo wallsAuthority from knowledge
rather than powerImagine
http://www.flickr.com/photos/midnight_trucker/376653652/Licensing
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.slideshare.net/tribLike the cool pictures?
iStockphoto.com, LuckyOliver.com and FlickrStephen Collins
trib@acidlabs.org
skype: trib22
+61 410 680722
www.acidlabs.org
twitter.com/trib
www.linkedin.com/in/stephencollins
strategies, tools and processes to empower knowledge workers
