I still havenÕt found what IÕm looking for
Social computing benefits for business and government
by Stephen Collins acidlabsNoWho am I?YouÕve met Charlie
HeÕs the Enterprise 2.0 guy
If you havenÕt, you should -
http://scottgavin.info/?page_id=11Now you need to figure out how to make your
workplace like his.Productive. Collaborative. Sharing. Learning.INATT
ItÕs Not About The Technology (alone)So, what is it about?
web as framework
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people
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conversations, relationships and
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partnerships
trust
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co-operation not control
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Some of this is from TaraÕs GOVIS list... Thanks, Tara.Web as frameworkThe web...
is ubiquitous (for the organisations
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weÕre talking about)
allows easy connections
#LetÕs take a moment...
Lee LeFever - The Commoncraft Show
http://www.commoncraft.com/video-social-networkingWhich leads us to...PeopleYou. Your clients. Their clients. Their friends.Social computing
tools make it
much easier to
connect them.Connected people can...
self-serve
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provide a service
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receive a service
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find information
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leverage their own information held
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by themselves or othersLetting them have...Conversations, relationships
and partnershipsBigCorp Pty Ltd
Which means that these
people can connect, share
and learn from each other
Like they should have been all alongKnowledge and information
get shared freely
Ò...the focus is pretty much around the subject
of people... And, like we all know, a successful
KM strategy is one that combines into a perfect
balance a focus on the people, on the tools
and on the processes.Ó
Luis Suarez, KM Consultant, IBM
defines ÒKnowledge Management 2.0Ó
http://www.elsua.net/This can be incredibly enabling and empoweringUnless there is an
absence of...TrustInformation is siloed and not
!
shared
People are prevented from
!
working effectively
ItÕs impossible to connect with
!
others easilyThereÕs an alternative
ÒData in the hands of a few makes for
order; but data in the hands of many
makes for endless possibilities.Ó
Tara Hunt, Citizen Agency
GOVIS 2007 Keynote
http://www.horsepigcow.com/2007/05/25/government-20-butterfly-wing-storm/
http://govis.blip.tv/file/242668/It requires a
change in thinking
to one of...Co-operation not controlBut how?
treat people like adults
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open the firewall to relevant
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external social tools
give everyone open access to
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internal social tools
have appropriate policies
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support people in their activity
#So whoÕs doing it?
National Library of Freehills
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Australia
US Intel community
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AGIMO (GovDex) (Intellipedia)
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Network of Public Sector US military
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Communicators (NZ)
IBM
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KPMG
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Sun
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Deloitte
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Google
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Telstra
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lots of SMEs
#Imagine...Useful links
Intellipedia - http://en.wikipedia.org/wiki/Intellipedia
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Network of Public Sector Communicators - http://
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www.psnetwork.org.nz/
Govdex - https://www.govdex.gov.au/
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SunÕs blogging policy - http://www.sun.com/aboutsun/media/
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blogs/policy.htmlLicensing
http://creativecommons.org/licenses/by-nc-sa/3.0/Like the cool pictures?
Mostly from iStockphoto.comStephen Collins
trib@acidlabs.org
skype: trib22 twitter: trib
+61 410 680722
www.acidlabs.org
strategies, tools and processes to empower knowledge workers