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Beating the Odds: A T O C
Ç
Rapid Rise to Maturity Level 5
Henry Schneider
Process and Product Quality Consulting, LLC
Seung Wook Bang
LG CNS
th ®
7 Annual CMMI Technology Conference
November 12 15, 2007F


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Agenda
Success Lessons
Intro Overview Summary
Story Learned
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 2F


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 Time to Move Up
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 3F


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 LG Products
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 4LG CNS is a Reliable IT partner
T C F–-–"�
Established Year 1987
CEO & President Chae-Chol Shin
7,300 people
Employees
(including overseas subsidiaries)
Sales 2.1 billion USD (2006)
Business Domains Consulting, SI/SM, NI, ITO, BPO
5 divisions /
Organization
3 divisions under the direct control of the CEO
Overseas USA, Brazil, Europe, India, Indonesia,
Subsidiaries Japan and China
*As of June 2007
Copyright © 2007 LG CNS Co., Ltd.B S C��–�-� O�"�-�'�
Consulting
System
Integration/
IT Outsourcing ITO SI/SM System
Management
Business
Process BPO NI Network Integration
Outsourcing
Copyright © 2007 LG CNS Co., Ltd.F


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LG CNS, LG Insurance Sector
LG Insurance System maintenance organization for
LG Insurance
Sector Financial software products
Process
Improvement CMMI Maturity Level 3 October 2004
CMMI Maturity Level 5 October 2005
Milestones
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 7F


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 LG Insurance Sector
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 8F


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Learning
It is the true nature
of man to learn
from mistakes, not
from example
tSir Fred Hoyle
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Critical Success Factors
Korean Management
Culture Commitment
Short,
Repetitive Corporate
Cycles Resources
Low Six Sigma
Employee Focus
Turnover
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 10F


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Management Commitment
Prevalent
Walk the
Walk
Teams
Proper Given
Attention Power
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Corporate Resources
Provide internal
Establish local Leverage consulting and
Train local staff
SEPGs lessons learned appraisal
services
Corporate SEPG group works directly with each LG CNS division
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Six Sigma Focus
5. 1. Define
Control
5 Optimiz-
ing
4 Quantitatively
4. 2. Managed
Improve Measure
3 Defined
3.
2 Managed
Analyze
1 Initial
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Low Employee Turnover
Between 2003 and 2005, Team members happy,
the LG Insurance Sector enjoyed job assignments,
had the lowest employee and motivated to
turnover rate in LG CNS improve processes and
procedures
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Short,Repetitive Cycles
Project Life Cycle
Statusing Analyzing
Testing Measuring Reporting
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Korean Culture
Minimal resistance
Strong element of team work
Strong sense of pride
Personal identification
Doing whatever it takes
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Planning
In preparing for battle I have
always found that plans are
useless, but planning is
indispensible. President
Dwight D. Eisenhower
Good tactics can save even the
worst strategy. Bad tactics will
destroy even the best strategy.
General George S. Patton
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Challenges
LG Insurance
Sector faced
many
challenges
with High
Maturity
concepts
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 18F


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 Achieving Consensus
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 19F


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 Identifying Innovations
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 Causal Analysis
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 Managing Risks
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 22F


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 Estimation and Load Balancing
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 23F


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Practical Approaches
Involve your customer
Provide strong
leadership
Communicate
effectively
Promote a process
improvement lifestyle
Have fun!
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 24F


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Bottom Line
Provide dedicated
Focus on the goal and committed Learn from others
resources
Provide strong
Learn from your management
mistakes support
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 25F


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Some Parting Thoughts
I believe the true road to preeminent success
in any line is to make yourself master in that
line. - Andrew Carnegie
The three great essentials to achieve anything
worthwhile are, first, hard work; second,
stick-to-itiveness; third, common sense.
Thomas Edison
It's very important that you find something
that you care about, that you have a deep
passion for, because you're going to have to
devote a lot of your life to it. George Lucas
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 26F


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 LG Insurance Sector Video
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 27F


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 Questions
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 28F


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PPQC Services
Consulting
CMMI
Software Engineering
Systems Engineering
Process Improvement
Appraising
SCAMPI A, B, C
Gap Analysis
Training
CMMI
Process Improvement
Action Planning Workshops
Measurement and Analysis
Process Area Specific Training
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 29F


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Contact Information - 1
Address: Henry Schneider
President/Senior Principal Consultant
Process and Product Quality Consulting, LLC
2111 Heather Green
Houston, TX USA 77062
Phone: 281-218-6682
E-mail: ppqc@comcast.net
Web Site: www.ppqc.net
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 30F


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LG CNS Services
B S C O�
Consulting
System
Integration/
IT Outsourcing ITO SI/SM
System
Management
Business
Process BPO NI Network Integration
Outsourcing
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 31F


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Contact Information - 2
Address: Seung Wook Bang
Quality Consulting Team
Quality Innovation Sector
Technology Service Division
Solution Business Unit
LG CNS #B5-3, DMC
Sangam-dong, Mapo-gu
Seoul, Korea, 121-270
Phone: 82-2-6710-4333
E-mail: swbang@lgcns.com
11/12/2007 ®2007 ***Proprietary*** All Rights Reserved -Process and Product Quality Consulting, LLC 32