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Why Statistics Kill Innovation...And What You Can Learn From Vegas Card Counters

Stephen Shapiro uploaded Mon, Jun 16 2008 3:36 PM 263 views

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Why Statistics Kill Innovation…
And What You Can Learn From Vegas Card Counters
S S

WHICH WILL HELP YOUR BUSINESS BE MORE The Value of Non-Customers
•–……‡•• •-ƒ-‹•-‹… '„ƒ„‹Ž‹-›ë O - ˆƒ" "‹‰Š-抃 'ˆ -Š ƒ"‡-
- ƒ†˜ƒ –•‡"•ä
U ‹•–" … •-ƒ-‹•–-‹…•
TŠ ‡› ƒ›  '- ‡ ›'–"
-' ••‡•• ˆ–-–"‡ ‹••ä TŠ‹• • „ƒ•‡† ' ‡ƒ " • ˆ "Being normal is
…'ŽŽ‡…-‡† †ƒ-ƒ …–•-'‡" ›' …ƒï not a virtue; it
‡‡- - Š‹‰ ‡‡†•ädenotes a lack of
P"'„ƒ„‹Ž‹-› ‹• Šƒ- …ƒ"† '–-‡"• ‹ V‡‰ƒ• •‡ '
O" ƒ›„‡ Ї› ™‡"‡ …‡ courage"
- '†† •–……‡ T ‹ "‡ƒŽæ
… ƒ - Anonymous
-‹ Ž掋ˆ
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…–•- ‹ †‹ˆˆ‹…–Ž- -
-' á –•‡ '"'„ƒ„‹Ž‹-
‰ƒ‹ •‹‰Š-• ‹-' -Ї‹" ƒ-• ƒ† ‡‡†•ä Iˆ ›'– …'–ކ

•'‡Š'™ –†‡"•-ƒ† Ї‹" ‡"•'‡…-‹˜‡•á '– ƒ› ‹†
Statistics and Incremental Innovation
''''"-–‹- òƒ†˜ƒ…‡ ‹'˜ƒ-‹' ƒ ‹•‹‰Š-•
B‡••‡• ƒ"‡ ‹…"‡ƒ•‹‰Ž› –•‹ •-ƒ-‹•-‹ - ƒƒ‰‡
' Ї"‡ Ї ‹†–•-"› ƒ› „‡ '‹‰  -Ї ‡ƒ" –-–"‡ä
ƒ ƒ
T ‹'˜ƒ-‹' ™'–Ž  "ƒ†‹…ƒ ›
' „''
…'-‹–'–• ‹ ƒ-–"‡ä TŠ‹ ˆ -Š‹• ƒ• -Ї BŽ–æ"ƒ›
"There are lies,
Ž‹‡ T' Dƒ˜‡''"-ï•
‹'"'˜‡‡- •-ƒ†ƒ" DVDä
damned lies, and
Competing on Analytics †
statistics" O Ї ƒ" ‡ˆ-抃† ‹†‡ 'ˆ -Ї –"˜‡ "‡ Ї
-Š ‹ C
Mark Twain •-‹…•ƒ-‡''Š‹† – Y
RŽƒ-‹'•Š‹' Mƒƒ‰‡‡
'"'†–…-• ƒ› „ ƒ†˜ƒ…‡† -''
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›'– ƒ"‡ '"'„ƒ„Ž› '- ƒ-Ї"‹‰ -ƒ-‹•-‹…• ' Ї•‡
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‹‰Š- ˆ‹  ƒ –-ƒ' •'–"…‡ 'ˆ " Q‹-
™‹ŽŽ ‰‹˜‡ '– ‹•‹‰Š- -' -Ї‹" „–›‹‰ ƒ„‹-•á •ƒ„‹Ž‹-›
'ˆ -Ї• '"'†–…- „‡…' ˆƒ…-' •-ƒ†ƒ"
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WЇ '– '˜‡ „‡›'† Ї '" -' -Ї ƒ" †• 'ˆ
'ˆ ' ˆ ™ Šƒ •'"‡ƒ†•Ї‡- -Šƒ- Ž''‡
‡"‡•-‹‰ ‹†‡ƒ•ä


C S S A R R '˜ƒ-‹'ä… I'W S K IA W Y C L‡ F V C C

ƒ™‡•'‡äó W‡ ƒ •‡ –„‡"• ' Œ–•-‹ˆ› ƒ›-'Š™‹ ‰Š ‹…‡Š '‡•ä Y'– ‹-‹ƒŽŽ› ˜‡•- ƒ •ƒŽŽ ƒ'–-
B -‡ 'ˆ-‡ › –•-‹ˆ› '‰H M ƒ…-‹'•ä ' K '‡"
'"'Œ‡…-I - -‡ - ‹†‡ƒ•
"Failures are
Probability and Innovation Ž'™æ"‹•á Ž'™æ…'•
valuable negative
Iˆ -ƒ-‹•-‹…•æ†"‹˜‡ '˜ƒ-‹' '†‡Ž '‡š'‡"‹‡-‡• '- ™'" á
information"

B ' - Dr. Robert Goddard
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„‡- I Šƒ -Š Ž‹ ™‹ŽŽ -„Š ƒ-•–……‡••ˆ – H I ˆ -Ї
T 'ˆ ' ' ƒ" ‰"‡ƒ‹†‡ƒ-•‡ •--‹ŠŽƒŽ • Š' ™ '‡ '"'‹•‡ä B–- '– "‡ '- ‡-
•–……‡•• '–- "‡ƒ†› -' ‡- Ї '–•‡ä TŠ‹• ‹‡ ›'– ƒŽŽ'…ƒ-‡ 
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B–- Š' …ƒ ›'– Šƒ˜‡ '" „‡-• ™‹-Š'–- † ‹Ž– -‹ ‰
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ƒŽ‹˜‡ä Y'– '™ ˜‡•- ƒ'-Ї" M H‡ƒ"Ž› M ‡"
as you goä T• ƒ"† …'–- -'ä
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'†‡Ž á ›'– ƒ‡ ƒ„ ‡ ‡™ „„ƒ‹•‡ ƒƒŽ› -‹…•
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M Š H M …I
' ‰' Hƒ '"'„ƒ„‹Ž‹-›愃 • I

I „'- އ-ï ƒ › Šƒ˜
Why Doing Is Better Than Guessing
ƒ-‹
W ‹'˜ƒ-‹  › –•- ò‰–‡•• ™Š‹…

‹†‡ƒ• ™‹ŽŽ „‡ –……‡••ˆ–Ž –' "'-ä A ƒŒ'" ‹‰Šæ-‡…Š
Innovation Model #1: Big Bets
…''ƒ› "‡…‡ ƒ'–…‡ ‹• ' - '†
TŠ‹• • -Ї '•- '' ƒ''"'ƒ…Š † • Š‹‰ŠŽ› "‹˜‡
…'•'Ž‹†ƒ-‹‰ ˜‡- ‹- 'Ž› „‹‰ „‡-•ä
„› -ƒ-‹•-‹…•ä Y'– †‡-‹ˆ› –„‡" ƒ"‰‡ ‹'˜ƒ-‹'•
TŠ‹• ‡‡Ž• Ž‹‡ ƒ† †‡ƒä WŠƒ- ˆ -Ї -Ї› Š''•‡ ƒŽŽ
- ‹ F - –•‡
-–" –- ' „‡ †–†•ë WŠƒ- ˆ -Ї "‡ƒŽ ‹‡"• "‡  -Ї
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Š ƒ-‡
N  † Šƒ
W ‹'˜ƒ ƒ Ž'- 'ˆ •ƒŽŽ
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„‡-• - ‡Ž‹‹ƒ- -Š ‹ T ƒ
-Š •–……‡ '•- ™ '- ƒ… -Š '"‡†‹…-‡ ROI
-Š '††• ' •–……‡•• ‹'"'˜‹‰á ›'– ‹…"‡ƒ• ›'–"
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T ‹ ™Šƒ- „Žƒ…Œƒ …ƒ" …'–- A
' Ї "'–އ--‡ -ƒ„އ † "'••‹‰ ›'–" ‹‰‡ "•ä Y'– "
' †‡…á -Ї› ' • „‡ T ƒ
™‹••–……‡•• Š „‡--‡" ›'–"
ò"‡ƒ -‹ ‹ˆ'"ƒ- ‰ƒ- - …ƒ †‡-‡
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™Š‡ Ї ††• ƒ˜‡ •Š‹ˆ-‡† ‹ Ї‹" ƒ˜'"ä TŠƒ- ‹• Ї

-Ї› ‹…"‡ƒ•‡ -Ї‹ ™ƒ‰‡ T „‹ „‡-• ƒ"‡ ' 'Žƒ…‡†
Innovation Model #2: Learn As You Go
L-ï• Ž'' ƒ- †‹ˆˆ‡"‡ '†‡ I•-‡ƒ† ' Žƒ" ‰‡ -ƒ‹ •–……‡••ä

ƒ"- ™‹-ƒ Š •• A‹

- ' „– ›‡-


C S S A R R '˜ƒ-‹'ä… I'W S K IA W Y C L‡ F V C C

Innovation and the Real World " ƒ ‰"'™-Š "ƒ- -‹ ˆƒ•- -Šƒ
O …'–"• ™ ‹ ' …'- Š SP -Šƒ Š "
-Š  •–‰‰‡•-
T K  „ ' ƒ ˆ" ƒ"‡-
T –Ž-‹ƒ-‡ •'Ž–-‹' ‹• ƒ
"The probable 'Š‹Ž'•'' R -Šƒ …‡-"ƒŽ …' ‹• òˆƒ-
…'„‹ƒ-‹ 'ˆ „‹‰愇-• ƒ
is what usually …' ˆ' …''ƒ›á CŠƒ"އ• ‡Ž‹‹ƒ-‡† 'Ž
‡š'‡"‹‡-ƒ-‹'⠋š ˆ †ƒ-ƒ
happens" …'ƒ†惐†æ…' •-› ƒ ‹•-‡ƒ† ƒ•‡†
ƒƒŽ›•‹• ƒ† އƒ"‹ ƒ• ›
Aristotle
- -Š ƒ -
‰'
-Ї
F -Ї އƒ"惕æ›'–æ‰'
K'…Š I†–•-"‹‡• ‹• '™ ‡-™'" ˆ ‡'Ž'›‡‡æ
-' ™'" › –• -ƒ ‹- …'•‹†‡"ƒ- ›'–"
‡-"
'"‰ƒ‹œƒ-‹'ï•
†‡…‹•‹'揃‹ ''™‡"•
€ TOLERANCE OF FAILURE: Y ‹œƒ-
"Reward people
W • ‹ „"'–‰Š-
ƒ„ - ‡„"ƒ… ƒ ' H '–- 'ˆ I according to the
† Œ' -
•–……‡•• "ƒ- F • …'' ‡'Ž'›‡‡• value they create

 -Š -‡ › "-‡‹‰ä for the
ƒ–-Š'"‹- -' •'‡ '‡›
organization"
€ FAST DECISION MAKING: A -Ї އƒ"惕æ›'–æ
'˜‡ ™
Charles Koch
‰' ƒ''"'ƒ… …ƒ ' "–‹…„ ƒ˜'‹†‹ ƒƒŽ›•‹•
ƒ -Š … T
'ƒ"ƒŽ›•‹•á ˆ ‰''æ‰' †‡…‹•‹'• ‡- '‰‰‡† †'™ 
…'–ކ „ ƒ•
„–"‡ƒ–…"ƒ…›á Š‹• ‹-‡"ƒ-‹˜‡ ƒ''"'ƒ…Š ƒ "‹† ' ƒ
D"™‹‹ƒ A ‰' ‹†‡ƒ• ‰‡- •  'Ž›

-Š „‡•- •–"˜‹ T •–……‡••ˆ– ƒ" …Šƒ‰‡
€ TALENT: W › Šƒ˜ ƒ Žƒ"‰ 'ˆ ' Œ‡--‹•-'‰‡' ƒŽ T ƒ''"'ƒ…Š
-Ї ' › ' - - …''ƒ ‰ ' ' -Š †‡…ƒ†‡
"‡•'–"…‡ W …ƒ †' - ‰‡ -Ї "‹ '‡''އ
‹ ‹ ƒ"‡ƒ
™‹ ‰Š- •‹ -Ї "‹‰Š- '"'Œ‡…-•
- '•‹

T އƒ"惕æ›'–æ‰ ƒ''"'ƒ ƒ '
T އƒ"惕æ› ‡-Š ™'" ‡š…‡'-‹'T 'ƒ"'˜‹ ‹•‹‰Š-• –ƒ--ƒ -Š"'– -"ƒ†‹-‹
‹ „ T " ƒ ƒ"‡- ‡•‡ƒ"…Šá Ї› ‹…"‡ƒ•‡ ‰‹Ž‹-› † †ƒ'-ƒ„‹Ž‹-›á
…ƒ" …'– Cƒ"† …'– •Š‹ˆ-• - ƒ†˜ƒ-Ї›- ƒ…‰‡ƒ ‰your‹˜‡ '"‰ƒ‹œƒ-‹' ‹'˜ƒ-‹'
-' -Ї Žƒ›‡"ä A›'‡ Bringing Down the™Š' "‡ƒ† ƒ†˜ƒ-ƒ‰‡ä
House: The Inside Story of Six M.I.T. Students Who Took
A -Šƒ- ›'–  ƒ -' ä
Vegas for Millions '™• -Šƒ- -Š‹• ''"'ƒ…Š '"• ‡ŽŽ

ƒ„Ž‹‰ä
During his 15-year tenure with the international
B–- †'‡• -Š‹• ''"'ƒ…Š ™'"  „–•‹‡••ëconsul Cƒting firm Accenture, ƒ Stephen Shapiro established
‡š'‡"‹‡-ƒ- ‡-ƒŽ •Š‹ˆ- -Š ‹'˜ƒ-and led a 20,000 person innova‹ tion practice. In 2001 he
ƒ†˜ƒ-ƒ‰ -' › '"‰ƒ‹œƒ-‹' A„• left Accenture to I ›' w– rite his first book, 24/7 Innovation,
CŠƒ K'…ŠïThe Science of Suc• cess, '– ‹ŽŽ which has been featured in Newsweek Investor's
†‹•…'˜‡" Šƒ- -Š‹• š'‡"‹‡-ƒ-‹' ‹†•‡- Business Daiƒ• ‡‡ ly Entrepreneur Magazine and the New
ˆ–†ƒ‡-ƒŽ -' Ї –……‡•• ˆ K'…Š I†–•-Y"o‹r‡k• Táime s. H-Še‡ is also the author of Goal-Free Living and
Žƒ"‰‡•- '"‹˜ƒ- …''ƒ ‹ -Š ™' The Litt™‹-Š le B B ook of BIG Innovation Ideas. For more
information go to www.24-7Innovation.com.


C S S A R R '˜ƒ-‹'ä… I'