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Customer Service Fundamentals
This is just a basic picture show of how to provide the basics of customer service in a call center.
All stock images were from http://www.sxc.hu/.
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Document Transcript:
Call Center Customer Service
FundamentalsFocus
on your customer
Don't be distractedMake a good
First ImpressionLet them hear your smileListen carefullyBe promptYou're not a
turtleSo have a sense of URGENCY!If you don't knowNEVER, EVER say that you…That's frustrating!Use all of your TOOLSBecause you need to…
Find outand call them backDon't leave
them on
HOLDthey're waiting for youWhen
MAD
they'reDon't take it personallyThey just need their problem fixedDon't be
afraidto ask forfrom your
manager…or seekfrom your co-workersto
Diagnoseor fix
their problems!Remember to
Document wellCheck that
nothing is MissingKeep SmilingHave confidence inyourselfand a good attitude…
because you Can Do It!by
Delivering
on your promisesDon't forgetTo haveSayandAlways
Go the extra mile &Be prepared for
a long and winding road
(sometimes)… and one last thingIs there anything else I can help you with?
FundamentalsFocus
on your customer
Don't be distractedMake a good
First ImpressionLet them hear your smileListen carefullyBe promptYou're not a
turtleSo have a sense of URGENCY!If you don't knowNEVER, EVER say that you…That's frustrating!Use all of your TOOLSBecause you need to…
Find outand call them backDon't leave
them on
HOLDthey're waiting for youWhen
MAD
they'reDon't take it personallyThey just need their problem fixedDon't be
afraidto ask forfrom your
manager…or seekfrom your co-workersto
Diagnoseor fix
their problems!Remember to
Document wellCheck that
nothing is MissingKeep SmilingHave confidence inyourselfand a good attitude…
because you Can Do It!by
Delivering
on your promisesDon't forgetTo haveSayandAlways
Go the extra mile &Be prepared for
a long and winding road
(sometimes)… and one last thingIs there anything else I can help you with?
