
About the Role
Offshoring/ Global Capability Center prevalence among mid-market companies
Nominal vs real labor cost savings for nearshore and offshore locations
Make or buy and operating model decisions
Keys to success during each stage: initial setup, scaling and ongoing
Offshore versus AI: How do we make those decisions?
Main considerations for HR: Leadership, Organization Structure, Compensation
While the most tangible benefit is cost reduction, we will highlight some examples where a global talent pool drove material gains in customer service, sales effectiveness, and revenue assurance.
Requirements
About the Company
Larger corporations have been leveraging global talent pools and setting up Global Capability Centers for over 30 years. PE portcos tend to under-leverage these strategies due to critical mass considerations, changes in executive leadership, and other factors. In this session, we will share how PE portcos can assess if this is strategy appropriate for them, and the expected impact on value creation.